Last updated September 2026
We ship within the United States. Shipping is a flat $7.95 per order, and it is free on orders over $50.
Orders are packed in the order they come in. You will get a confirmation email when you order and a second email with tracking as soon as your parcel is handed to the carrier.
Once a parcel is with the carrier, its progress is out of our hands. Weather, holidays and carrier backlogs happen. If tracking has not moved in five business days, get in touch and we will chase it with you.
We do not ship to freight forwarders, and we cannot redirect a parcel once it has shipped. Please double-check your address at checkout.
You have 30 days from the day your order is delivered to start a return.
Check the listing before you buy. If an item is final sale, it says so on the product card and again in your bag. If you are unsure whether something will suit you, ask us first — we would far rather answer a question than take back an item we cannot resell.
Use the start a return form and include your order reference and what you would like to return. We will reply with return instructions and an address. Please do not send anything back before you hear from us — unannounced returns are difficult to match to an order.
Return postage is yours to cover on a change-of-mind return, and the original shipping charge is not refunded. We recommend a tracked service; until a parcel reaches us it is still your parcel. Where an item arrived damaged or wrong, we sort it out without asking you to pay postage.
Once your return arrives and we have checked it, we refund to the original payment method. Your bank or card issuer decides how quickly that lands — usually a few business days, occasionally longer.
We do not run exchanges. Return the item under the rules above and place a new order for what you would rather have — it is faster than waiting for a swap.
If your order has not shipped yet, tell us and we will cancel and refund it in full. Once it is with the carrier it has to run its course and come back as a return.
Anything not covered here, send us a note or email us. A real person reads it.
Nothing in this policy takes away rights you have under consumer law where you live.
